Effective Date: January 1, 2026

At Herbymed, customer satisfaction is our priority. We are committed to providing premium-quality herbal wellness products that meet high standards of quality and safety. If you experience an issue with your order, please review our Return & Refund Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

Eligibility for Returns

Due to the nature of herbal supplements and wellness products, we only accept returns under specific circumstances to ensure product safety and hygiene.

You may request a return if:

• You received the wrong product.
• The product arrived damaged during shipping.
• The product is defective or unusable upon delivery.
• You received an incomplete order or a product is missing.

To be eligible for a return, the product must:

• Be unused and unopened.
• Be in its original packaging.
• Include all original labels and seals.
• Be returned within 7 days of receiving your order.

Products Not Eligible for Return

For health, safety, and hygiene reasons, we cannot accept returns or exchanges for:

• Opened or used herbal supplements.
• Products with broken safety seals.
• Products damaged due to improper handling after delivery.
• Items returned without original packaging.
• Products purchased during clearance or promotional sales (unless received damaged or incorrect).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

When contacting us, please provide:

• Your Order Number
• Full Name
• Clear photographs of the product and packaging
• A brief description of the issue

Our customer support team will review your request and provide the appropriate solution.

Return Process

To initiate a return:

1. Contact our customer support team via email or phone.
2. Share your order details and the reason for the return.
3. Our team will review your request.
4. If approved, you will receive return instructions.
5. Once the returned product is received and inspected, we will notify you of the outcome.

Please do not send products back without prior approval.

Refund Policy

If your return is approved, your refund will be processed using the original payment method whenever possible.

Refunds may be issued in the following situations:

• Wrong product delivered.
• Damaged or defective product received.
• Order cancelled before shipment.
• Product unavailable after payment.

Refund processing may take 5–10 business days, depending on your payment provider or bank.

Replacement Policy

Instead of a refund, we may offer a replacement product when:

• The wrong item was shipped.
• The product was damaged during delivery.
• A manufacturing defect is confirmed.

Replacement products will be shipped at no additional cost after approval.

Order Cancellation

Orders can be cancelled before they have been dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

If you wish to cancel an order, please get in touch with our customer support team as soon as possible.

Shipping Costs for Returns

If the return is due to:

• Our shipping error
• A damaged product
• A defective item

Herbymed will cover the return shipping cost where applicable.

If the return is requested for reasons not covered by this policy, the customer may be responsible for return shipping charges.

Non-Refundable Charges

The following may not be refundable where applicable:

• Shipping charges (unless the error was on our part).
• Cash-on-Delivery service fees.
• Additional courier charges for refused deliveries.

Quality Assurance

Every Herbymed product undergoes careful quality checks before dispatch. We take pride in delivering products that meet our standards for safety, hygiene, and customer satisfaction.

If an issue arises, our support team will work with you to resolve it promptly and fairly.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

HerbyMed

Email: info@herbymed.com

Phone: +923 111 123 000

Address: Lahore, Punjab, Pakistan

Disclaimer

Herbymed is committed to providing high-quality herbal wellness products. Individual experiences with herbal supplements may vary based on factors such as lifestyle, nutrition, and overall health. Our Return & Refund Policy applies to product quality, shipping errors, and eligible return situations only. It does not cover personal preferences or expected wellness outcomes.

We appreciate your trust in Herbymed and remain committed to delivering a reliable, transparent, and customer-focused shopping experience.