Effective Date: January 1, 2026

Thank you for shopping with Herbymed. We are committed to delivering your herbal wellness products quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders across Pakistan.

Order Processing

Once your order is placed and confirmed, our team begins preparing it for dispatch.

• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During promotional campaigns or peak shopping seasons, processing times may be slightly longer.

You will receive an order confirmation once your purchase has been successfully placed.

Delivery Areas

We currently deliver across Pakistan, including:

• Major Cities
• Small Towns
• Rural Areas (where courier services are available)

If courier service is unavailable in your area, our customer support team will contact you to discuss alternative delivery options.

Estimated Delivery Time

Delivery times may vary depending on your location.

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

• Free Delivery on orders above Rs. 4,000.
• A standard delivery fee may apply to orders below the free shipping threshold.
• Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Order Tracking

Once your order has been dispatched, you will receive:

• Shipment Confirmation
• Courier Tracking Number (If available)
• Estimated Delivery Date

You can use the tracking information provided to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

Please ensure:

• Someone is available to receive the parcel.
• Your shipping address and phone number are accurate.
• You are reachable if the courier needs assistance locating your address.

Failure to receive the shipment after multiple delivery attempts may result in the package being returned to us.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

Please double-check:

• Full Name
• Mobile Number
• Complete Delivery Address
• City
• Postal Code (if applicable)

Herbymed is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Damaged or Missing Items

We carefully inspect every order before dispatch. However, if your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your Order Number
• Clear photographs of the package and products
• A brief description of the issue

Our support team will review your request and assist you accordingly.

Delayed Deliveries

Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• Courier service disruptions
• Natural disasters
• Political or transportation issues

We appreciate your patience and understanding in such situations.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible locations across Pakistan.

Availability depends on the courier service and delivery area.

International Shipping

At present, Herbymed delivers only within Pakistan.

We are working toward expanding our shipping services internationally in the future.

Order Cancellation

Orders may be cancelled before they are dispatched.

If your order has already been shipped, cancellation may no longer be possible.

To request an order cancellation, please contact our customer support team as soon as possible.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Herbymed

Email: info@herbymed.com

Phone: +923 111 123 000

Address: Lahore, Punjab, Pakistan

Our Commitment

At Herbymed, we are dedicated to delivering premium-quality herbal wellness products with reliable service, secure packaging, and timely delivery. Your satisfaction is our priority, and we continuously strive to provide a smooth and hassle-free shopping experience from the moment you place your order until it reaches your doorstep.